Refund Policy

Last updated: April 30, 2026

We want you to be confident in your purchase. If StopWatt isn't a fit for you, we offer a 60-day money-back guarantee, subject to the conditions below.

1. Eligibility

• Refund requests must be submitted within 60 days from the date of delivery.
• Items should be returned in their original packaging where possible.
• Refunds apply to the product price; original shipping fees may not be refundable.

2. How to request a refund

To start a refund request, please reach out via our Contact page and include:

• Your order number.
• The email address used on the original order.
• A brief description of why you're requesting the refund.

Our support team will respond within 1–2 business days with next steps and, where applicable, a return shipping address.

3. Return shipping

Return shipping is the responsibility of the customer unless the product arrived damaged or defective. We recommend a tracked shipping service so the return can be confirmed on arrival.

4. Refund processing

Once we receive and inspect the returned item, the refund is issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

5. Defective or damaged items

If your item arrives damaged or does not work as described, please contact us within 14 days of delivery and include clear photos. We will arrange a replacement or full refund at our expense.

6. Non-refundable items

• Items damaged through misuse or unauthorised modification.
• Items returned outside of the 60-day window.
• Promotional or free items received with an order.

7. Cancellations

If you'd like to cancel an order before it ships, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled but may be returned under the standard refund process described above.

8. Contact

For all refund inquiries, please reach our support team via the Contact page. We aim to respond to all messages within 1–2 business days.